Basia Rose, LLC
Custom Orders Business Policy
Here at Basia Rose Designs we take pride in the work that we do. It is very important that the projects are completed on time, & our clients are happy. To accomplish these goals, we have a certain criteria that we follow. We will only accept projects that Basia Rose Designs is able to successfully complete in a timely manner. This guarantees that the deadlines are able to be met.
Clients are encouraged to read the Business Policy, and ask any questions they have regarding policies and procedures.
All consultations are billed at $100 and due at the consultation. The $100 will go towards your bill and is non refundable. Price and design will be invoiced through email. The price quoted will be good for one week. Rush fees are applied to anything needed less than 6 weeks. Rose Buds (clients) are responsible for the cost of their own fabrics. Fabrics are selected and purchased by the designer based on the desired outcome and budget. Exact fabrics are not always available. We do not duplicate designs.
Custom orders take time and may require multiple appointments. Please arrive on time or give an advance notice. To reschedule go online to www.basiarose.com/booking
During consultation we will discuss the order, review a timeline and take measurements. You will receive an email with details of order. If agreed upon half deposit (minus the consultation fee) is due in one week. Any invoice not paid within one week will require another consultation. With proper communication we can do one make up consultation if more time is needed. Remaining deposit is due during pick up on the promised date. Pick up dates can be booked online as well ,com/booking
There are no refunds on custom orders. Changes after agreement will be cost additional ( by alteration and cost of fabric). Changes will also change the completion date. Final fitting is required. For any reason the garment can not be fitted a person must sign a pick up waiver. Understand that sales are final, any additional alterations after leaving with garment will cost. Pick-ups a week (7 days) after promise date will cost $15 late fee plus final deposit . After every 30 days will add a $50 late fee(if not paid in full) All contracts are voided after 90 days. We will not hold responsibility on items not picked up within 90 days.
Basia Spencer- Lead Designer